SHIPPING & RETURNS
SHIPPING POLICY
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.
Shipping Times
Standard Shipping (Free over $75): 5–10 business days
Express Shipping: 3–5 business days
Overnight Shipping: 1–2 business days
International Shipping
We ship to most countries worldwide. International orders typically take 7–21 business days depending on destination and customs. Import duties and taxes may apply and are the buyer's responsibility.
Tracking
You will receive a shipping confirmation email with tracking information once your order ships. Please allow 24–48 hours for tracking to update.
Delivery Issues
If your package is lost, damaged, or stolen, please contact us within 30 days of the expected delivery date and we'll make it right.
RETURN & EXCHANGE POLICY
30-Day Return Policy
We offer a 30-day return policy. If you're not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund or exchange.
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Eligibility
Items must be:
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Unused and in original condition
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In original packaging
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Returned within 30 days of delivery
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How to Return
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Email us at hello@luxestore.com with your order number and reason for return.
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We'll send you a prepaid return label within 24 hours.
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Drop off the package at any shipping carrier location.
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Refunds
Once we receive your return, refunds are processed within 3–5 business days back to your original payment method. You'll receive a confirmation email when complete.
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Exchanges
For exchanges, follow the return process and place a new order. This ensures fastest processing time.
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Non-Returnable Items
For hygiene reasons, certain personal care or intimate items cannot be returned once opened. These are clearly marked on the product page.